Payment/Transaction Processing Supervisor – Trenton

Affiliated Computer Services, Inc., ACS, is a global FORTUNE 500 company with more than 55,000 plus people working together to support client operations in nearly 100 countries. By providing business process outsourcing, human resources outsourcing and information technology solutions to world-class commercial and government clients, ACS offers its associates vast opportunities to succeed. Recognized worldwide for generating possibilities and creating solutions, ACS welcomes you to become part of our growing team. Join our mission and vision for the future. Thank you for your interest!


PRINCIPAL DUTIES AND RESPONSIBILITIES:

Supervise the daily operations of the transaction processing area

• Ensure adherence to all corporate, contractual, ethics and safety standards, policies and procedures
  
  
• Analyze workflow and assignments to ensure operations run efficiently
  
  
• Coordinate with Operations Manager to provide feedback and updates to training curriculum
  
  
• Coordinate with Quality Assurance Manager to develop process improvement measures
  
  
• Coordinate with IT and other appropriate departments regarding system security access for staff, and proper process and procedural change control
  
  
• Coordinate with EFT Outreach to migrate employers remitting payments via paper to EFT
  
  
• Communicate daily with management regarding status and trends affecting unit
  
  
• Evaluate and coach staff; complete and deliver scheduled performance appraisals
  
  
• Schedule staff according to anticipated work levels and ensure smooth flow to other units for processing of day’s volume; initiate and monitor system preparedness, communicate error conditions
  
  
• Monitor quality, performance, and productivity of payment processing unit through hands-on interaction with staff
  
  
• Maintain client-specific processing deliverables.
  
  
• Responsible for upkeep and maintenance of payment processing equipment reporting problems to appropriate department
  
  
• Escalate issues when appropriate
  
  
• Other duties as assigned
  
  
  KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
  
  
  
• Three years experience (with at least 1 year in Supervisory role) in a high-volume transaction environment
  
  
• PC skills: Microsoft Word, Excel, and Outlook
  
  
• Excellent written and verbal communication skills; able to effectively communicate with all levels of the organization
  
  
• Able to coach and lead others to desired level of performance
  
  
• Excellent problem-solving and analytical skills, highly organized and detail-oriented
  
  
• Able to manage multiple tasks simultaneously and prioritize effectively
  
  
  
  
  ACS is an Equal Employment Opportunity/Affirmative Action Employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, age, gender, marital status, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.
  
  
  Apply Here