Eligibility Health Benefits Coordinator – Trenton

Affiliated Computer Services, Inc., ACS, is a global FORTUNE 500 company with more than 55,000 plus people working together to support client operations in nearly 100 countries. By providing business process outsourcing, human resources outsourcing and information technology solutions to world-class commercial and government clients, ACS offers its associates vast opportunities to succeed. Recognized worldwide for generating possibilities and creating solutions, ACS welcomes you to become part of our growing team. Join our mission and vision for the future. Thank you for your interest!


Using a computerized system, responds to customer inquiries in a call center environment.

May perform one or more of the following:

Responds to telephone inquiries and complaints using standard scripts and procedures.

Gathers information, researches/resolves inquiries and logs customer calls.

Communicates appropriate options for resolution in a timely manner.

Informs customers about services available and assesses customer needs.

Provides functional guidance, training and assistance to lower level staff.

Provides assistance, training and troubleshooting support to lower level staff.

Schedules work to ensures accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems.

Prepares standard reports to track workload, response time and quality of input.

Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.

All other duties as assigned.

In this position you must be able to provide exemplary customer service while processing health insurance applications in a timely and accurate manner.


Essential duties may include, but are not limited to:
Manage assigned caseload.
Evaluate eligibility, by collecting information from clients via mail or phone.
Follow up and monitor the missing information for eligibility determination.
Proactively take all necessary actions to move the application process forward.
Develop and maintain professional and effective relationships with internal and external customers.
Maintain accurate and detailed data on case status and requirements.
Keep clients informed by communicating case progress.
Demonstrate a serious commitment to accuracy and quality while meeting goals or deadlines.
Strive for perfect attendance and can be trusted to handle a high level of responsibility.
Learn and maintain technical and program policy proficiency in the New Jersey Family Care rules/guidelines and other related program policies.
Ability to review financial records, such as income statements, prior tax returns, and profit & loss statements. Verify and examine tax documents to obtain additional information from clients regarding taxable income, deductible expenses and allowances.
Using income statements submitted by clients the Eligibility Health Benefits Coordinator will review the necessary documentation to determine eligibility.

Required skills/abilities:
Ability to learn new tasks and assimilate information quickly.
Demonstration of high-level of professionalism and integrity.
Commitment to providing ''World Class Service'' in team focused environment.
Possess excellent problem-solving skills and the ability to prioritize responsibilities and independently follow through on tasks.
Ability to communicate effectively, both verbal and written, with clients and colleagues.
Proficiency with Microsoft Office Suite required.
Solid organizational skills
Strong attention to detail
Demonstrated eagerness to learn
Ability to determine and focus on priorities; ability to change as priorities change.
Proven ability to work productively in high-pressure environment.
Ability to work with people of diverse backgrounds.
Capable of working independently with minimal supervision
Spanish proficiency a plus
Willingness to work occasional overtime a plus.


ACS is an Equal Employment Opportunity/Affirmative Action Employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, age, gender, marital status, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.

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