Customer Care Assistant – Trenton

Affiliated Computer Services, Inc., ACS, is a global FORTUNE 500 company with more than 55,000 plus people working together to support client operations in nearly 100 countries. By providing business process outsourcing, human resources outsourcing and information technology solutions to world-class commercial and government clients, ACS offers its associates vast opportunities to succeed. Recognized worldwide for generating possibilities and creating solutions, ACS welcomes you to become part of our growing team. Join our mission and vision for the future. Thank you for your interest!

A full-time permanent opportunity for an experienced candidate offering a well rounded benefits package. Using a computerized system, the incumbent responds to customer inquiries in a call center environment. We are seeking a candidate with “process” experience. For example, following Direct Deposit Applications full-cylce – from start to finishe. The incumbent must be procedure oriented and demonstrate initiative. Good problem solving skills a must.

May perform one or more of the following:

Responds to telephone inquiries and complaints using standard scripts and procedures.
Gathers information, researches/resolves inquiries and logs customer calls.
Communicates appropriate options for resolution in a timely manner.
Informs customers about services available and assesses customer needs.
Provides functional guidance, training and assistance to lower level staff.
Provides assistance, training and troubleshooting support to lower level staff.
Schedules work to ensures accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems.
Prepares standard reports to track workload, response time and quality of input.
Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.
All other duties as assigned.

Banking experience ''preferred,'' but not required.
Our Customer Service Department Operates Monday-Friday from 8am-7pm.

WORK SCHEDULE for this position -: 10:30am-7pm M-F

ACS is an Equal Employment Opportunity/Affirmative Action Employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, age, gender, marital status, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.

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